To cancel a paid Trustpilot subscription, send an email to [email protected] 30 days before your renewal date. You cannot do with any cancel button inside the dashboard. If you are a reviewer and want to delete the account, there is an option inside the account.
Besides, if you want to simply cancel the review invitation or emails, use the unsubscribe button or link inside the email. The right process depends on who you are. This guide will walk you through each step so you can cancel Trustpilot.
Here is a quick summary for you.
| If you want to… | What to do | Notice needed |
|---|---|---|
| Cancel a subscription. | Email [email protected] | 30 days before renewal. |
| Delete your Business account. | Settings > Personal settings > My details | None (separate from cancelling) |
| Delete your reviewer account. | My Settings > confirm by email | None |
| Edit or delete a review you wrote. | My Reviews > Edit / Delete | None |
| Stop marketing emails | Unsubscribe email | None |
| Stop review invitations | Unsubscribe invite | None |
Can you cancel Trustpilot anytime?
Not exactly; paid business plans run on a 12-month contract with auto-renewal. You have to provide 30 days’ written notice before the renewal date to cancel the subscription. If you miss that window, you will be locked into another full term.
However, remember that canceling the subscription will not remove the business profile or reviews. Everything will be there, but you will not be able to access some premium features in Trustpilot Business. Reviewers can delete the account or review any time they want without any notice period.
How to cancel a paid Trustpilot Business plan
There are two different actions to cancel the plan. One is to cancel auto-renewal, and one is to delete the account. We have discussed both for you.
Step 1: Cancel the auto-renewal
- Check your auto-renewal date and make sure you have at least 30 days before the next payment. If you miss it, the renewal will be done, and you cannot do anything about that.
- Write an email to [email protected].
- Make sure to write from the email address of the person authorised to sign contracts or handle payments. If the email does not match the record, the request might be bounced or delayed. You can check the Trustpilot business chat and ask your support system for your email address if you are not sure.
- Wait for Trustpilot’s confirmation email.
Here is a copy-paste cancellation email draft for you:
Subject: Cancellation of Trustpilot Business auto-renewal — [Your Company Name]
Hi Trustpilot team,
I am writing this email to cancel my auto-renewal plan for our Trustpilot Business subscription for [Your Company Name], account/domain [yourdomain.com].
Please consider this email as formal written notice, effective today, [date]. Kindly send me a confirmation that the cancellation has been received and that the subscription will not auto-renew at the end of our current term on [renewal date].
Thank you, [Full name, job title, contact email]
Make sure to keep a timestamped copy of this email for future billing disputes.
Step 2: Delete your Business account (optional)
If you also want to delete the account:
- Log in to your Trustpilot Business, go to Settings > Personal settings > My details.
- Then scroll down and click Delete my account.
- Check the impacts of deletion on any shared company profiles your login has access to.
- Confirm – and you will get a verification code by email. Enter the code and click Verify to finalise.
What happens after you cancel the subscription
- Your business profile stays live, and the customers can still find your business, read old reviews, and post new reviews.
- You will have access to the account.
- You cannot use paid features once the term ends.
You cannot use paid features after the subscription ends. However, you can keep collecting reviews without a higher subscription cost by getting help from TheSmmExpert – the best review management service to handle your reputation on different platforms.
How to get out of a Trustpilot contract
This is where most subscribers get frustrated. So let’s see how the contract works and how you can get out of it.
The 12-month auto-renewing contract
Trustpilot Business plans are often annual contracts with upfront payment that renew automatically. It is written in your contract and Trustpilot’s Terms of Use and Sale for Businesses that whether you can get out of it or not. In most cases, you cannot get out of it in the middle. You must wait for the time to be over.
Price increases at renewal
Many companies complain they have been charged higher during auto-renewal. Check your contract for the new rate before 30 days to be sure. Check the Trustpilot Pricing & Plans 2026.
Many businesses feel trapped by this 12-month contract. If you don’t want to be trapped in this contract yet maintain credibility and keep getting natural reviews, get a specialized Trustpilot review service for verified and authentic reviews.
How to delete your Trustpilot reviewer account
If you are a reviewer (not a paying business) and want to delete your reviewer account, follow the steps below.
- Log into your account and find the user icon.
- Click that and go to My Settings.
- Find the deletion option and confirm by entering your email address.
- Confirm the deletion.
How to edit or delete a review you wrote
If you want to delete a review instead of your account or edit the reviews, follow the steps below.
- Log in to Trustpilot.com.
- Click your user icon > My Reviews.
- Find the reviews. Click the three dots on the right.
- Click Edit to edit the review, or Delete to remove it, then confirm.
Remember that deleting the review is permanent and you cannot undo it.
How to stop Trustpilot emails and review invitations
If you want to cancel Trustpilot emails and review invitations, follow the steps below.
- For marketing emails – Open the email and click the unsubscribe link that you will find at the bottom of the email. You can also adjust the preference setting from the email.
- Review invitations from one business – The process is the same here, and click Unsubscribe to stop invitations. But remember that it will prevent emails from that specific business.
- All review invitations – You can also block invitations from every business from the same unsubscribe flow.
Trustpilot cancellation FAQ
How much notice time do I need to cancel Trustpilot?
You need at least 30 days before your renewal date to cancel Trustpilot for a business subscription, but reviewer accounts need no notice period.
Is there a cancellation fee?
No, you don’t need to pay any cancellation fee. You are simply stopping the renewal, deleting the account, or removing the review, which requires no charge. However, if you have any personalized contract, that is a different case.
Can I cancel Trustpilot mid-contract?
No, you cannot cancel Trustpilot mid-contract since you have signed a 12-month contract with upfront payment.
Will my reviews be deleted if I cancel?
No. Your reviews will be there, and all the free features will be there. Once cancelled, you will be out of premium features such as widgets, analytics, and others.
Does cancelling remove my business profile?
No, your business profile will still be there. Your customers can visit your profile and leave reviews as usual.
How long does cancellation take?
Once Trustpilot receives your request, it will cancel the auto-renewal within a few hours, and it will be effective from the next renewal.
Can I get a refund from Trustpilot?
No, you cannot get a refund in most cases. However, if it charges you incorrectly, you can get a refund.
What is Trustpilot’s contract length?
The paid business plan is a 12-month contract with an upfront payment.
Is there a cancel button in the Trustpilot dashboard?
No, there is no cancel button that you can use to cancel your subscription. You need to do it manually through an email.
